Are you ready for new management?

What is new management? One of the problems with our current approach to management is that we treat team members as objects or just ‘resources’ that assigned to roles. We do this regardless of their individual competencies, personal preference or level of commitment. The traditional approach Many managers attend traditional management training, or have learned from […]

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Tips for good communication skills

A key element of business today is good communication skills. If you have good communication skills then you are able to influence people effectively, motivate them towards their goals and inspire the confidence that you can achieve them. You need to engage well with your colleagues, communicate well with your team, listen to your customers […]

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Technical succession plan – do you have one?

  You do have a technical succession plan, don’t you? As a business owner, you don’t want to wake up one day to find that your precious, irreplaceable techie has…gone. For many businesses these days, losing a key technical person can spell disaster. Many techies have scarce skills. These skills include not just specialist technical skills, but also the skills in […]

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Do you need to manage your mentor?

A good mentor can be invaluable in helping you to succeed – in business, in your career or to solve a particular problem. However, many people find themselves mentors who do not have training or experience in mentoring. Do you need to manage your mentor? I was at a mentoring event this week (I was […]

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Is Brexit a Black Swan event?

If you grew up with Monty Python, you will be familiar with the expression ‘no-one expected the Spanish Inquisition’! For me, and I suspect for a great many, the successful Brexit vote to leave the EU was just as unexpected. In other words a Black Swan event. There is a theory that people have psychological biases that […]

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5 stages for successful creative problem solving

Creative problem solving works. If you really want to solve a problem, use creative problem solving. This will enable you to harness all those ideas hidden away in your head and in the heads of your team, customers and bosses. If you’re fed up with the same-old brainstorming approach. Try this instead. 1. Set the […]

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A Manager needs to know

No organisation can do without a manager of some sort, if it is to survive. An effective manager will save time, effort and costs, and ensure resources, e.g. people, are effectively utilised. In small organisations, the manager is often the overall business leader as well. To be effective as a manager or leader, it is […]

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8 Tips for Managers during the Olympics

Faster, Higher, Stronger!

Unless you’ve been holidaying on the moon or in a prison in darkest Africa, you will know that the Olympics are about to happen. With just a month to go until they start on 27th July, how are you going to cope with your team members turning up late, going AWOL or being glued to their twitter feed/mobile phone/office TV etc?

Here are some thoughts:

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What is a Manager?

When I tell people I mentor managers, after asking ‘what is a Mentor,’ the next question usually is “what is a Manager”. If you read the various groups here in LinkedIn, you might be forgiven for thinking that a Manager is a poorly skilled, pen pushing, process follower, who is  disrespected by his team. But […]

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The Power of Trust

Three and a half years ago, London became the greatest place on earth to be. Why, because we were hosts to the Olympic and Paralympic Games. As a London Ambassador volunteer manager, I was privileged to be part of it. I was based at Heathrow airport for three months and, it was while I was […]

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How do you manage your information?

How to manage your information is becoming a bigger and bigger headache. Inside every organisation is a wealth of knowledge just bursting to get out and be shared; with quite a lot of inside people’s heads. This can be fine while they are still there, but you know how it is, someone leaves,  and their […]

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Using ecollaboration for innovation

Innovation is a vital ingredient in raising the productivity, competitiveness and growth potential of every organisation that wishes to survive in today’s fast moving economies. A key part of Innovation is the successful exploitation of new ideas. These can be ideas for products, services or processes. It includes both radical new ideas and incremental changes […]

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Speed mentoring

A good mentor can be invaluable in helping you to succeed – in business, in your career or to solve a particular problem. But sometimes you just can’t find one. One solution to this is peer mentoring. One novel approach is speed peer mentoring, where a group of people get together and mentor each other. […]

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Where to find a good mentor

A good mentor can be invaluable in helping you to succeed – in business, in your career or to solve a particular problem. But with everyone (and their dog) calling themselves mentors or coaches, how do you go about finding a mentor to suit you? First Tip. Just because someone has been successful it doesn’t […]

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Trip hazards of an accidental manager

Some of us are born managers, some of us plan to become managers but many people become accidental managers. Perhaps you started your own business and were so successful that you have employed additional people. Or maybe you were great at your job as an expert, and then someone came along and promoted you to become […]

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How to write a eBook for business

Who’s got an ebook they’d like to write, has an idea for a ebook or has even written some of it down? At every networking event I go to, I meet at least 2 or 3 people who have. So what’s stopping you? For some it’s uncertainty of what’s involved, for others it’s lack of […]

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How to be more creative

Be more creative? Only arty people can do that. Right? Wrong! Anyone can be more creative Having worked with hundreds of people over many years, I have often been told this, but have yet to meet anyone who can’t be more creative! With the right support, tools and encouragement, anyone can be more creative. Your […]

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Improving projects with web-based tools

Is your project really on track or exactly what you’re supposed to be doing? Perhaps you’re not certain you’re looking at the latest documents. Maybe you’ve been snowed under by a deluge of emails demanding that you do something that you don’t recognise as your task, or you made painstaking changes to a document only […]

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Your workplace and other animals

Do you sometimes look at the people you work with and wonder why on earth they behave the way they do? Well, by comparing the way worplace behaviour of people relative to the way certain animals behave we hope to throw a little light on why we sometimes find other people’s workplace behaviour, well, bizzare! […]

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Unravelling IT Jargon

Does IT Jargon like BYOD and Big Data confuse you? Almost all experts in every field have their own Jargon to describe what they do as a short cut to communication within their own expert group. Unfortunately, they often assume everyone else understands these terms, which they rarely do. No one will own up to […]

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I don’t do strategy!

How many times have you heard that? Maybe you have even said it yourself. Imagine what would have happened if the Greeks had said that when they were contemplating how to seize the city of Troy. There would have been no Trojan horse and many more years of misery for both them and the Trojans. […]

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37 ways to use your Growth Voucher

Growth Vouchers are a UK government supported scheme for small businesses to get 50% of the cost (up to £4000) of getting outside help to grow your business. The application processes is online, fast and easy to do, and asks for no commitment on your part. You will know almost immediately whether you’ve been successful. […]

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Long live New Management

Recently, I said that management is dead. Lots of people agreed with me. However, without some sort of management we will descend into anarchy and chaos. What we need is new management, with managers who think and act differently. We need new management with managers who: Think and act like a Facilitator In these modern […]

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Management is dead

“I hate my manager!” “Managers are a waste of space” “Management is failing”   Sounds familiar? One of the problems with our current approach to management is that we treat team members as objects or just ‘resources’ to be assigned to roles regardless of their individual competencies, personal preference or level of commitment. Many managers […]

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Practically Perfect Presentation skills

The Chairman smiles, and announces the next speaker. It’s you! They read out the introduction you wrote for them (check) and the applause starts. Your first power point slide pops up on the huge screen behind you. You smile and begin… For most of us, making a presentation can be a nerve wracking and daunting […]

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Business Jargon for SMEs

All professionals in every field have their own words to describe what they do as a short cut to communication within their own expert group. Unfortunately, we often assume everyone else understands these terms. No one will own up to it of course for fear of sounding stupid. No one will question a term or […]

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Presentation hell – and how to avoid it

You’re attending an important conference. The speaker is explaining all about the businesses goals and strategy. It is complex and the slides are confusing and, as they talk, your hand rises hesitantly to your face as you try not to yawn. Your feet start to scuffle, and there is a soft shuffling sound as you […]

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Bold audacious goals

“I believe that this nation should commit itself to achieving the goal, before this decade is out, of landing a man on the moon and returning him safely to the earth.” John F Kennedy. 1961 It is hard to imagine the impact of this bold statement, looking back from our vantage point of the next […]

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Learning from disaster

It was a monday, and for the first few moments of my arrival into the office, it seemed an ordinary day. The sun was shining, our receptionist smiled as I walked towards the lift and all seemed calm. As I set down my briefcase next to my chair and turned on my laptop computer, I noticed a small huddle of people a few desks away. Murmurs of ‘…where’s the data?…’ and ‘…it doesn’t appear to be there…’ reached my ears.

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Common Management Problems and Solutions

by Jacqui Hogan These are a selection of common management problems that seem to come up over and over again.  Managing innovation Q: “My ideas never seem to get anywhere because of bureaucracy and an aversion to risk.  How can I persuade other people that new ideas are not always dangerous and can actually be […]

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Growth Accelerator Grant

GrowthAccelerator is the premier service that helps ambitious businesses achieve rapid, sustainable business growth. It provides you with government funded support to help you grow. GrowthAccelerator will help you: Build a successful business growth strategy Discover new routes to funding and investment Unlock your capacity for   Innovation Harness the power of your people GrowthAccelerator will […]

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50% consultancy grant

50% leadership and management consultancy grant I have just been approved as a Growth Voucher Adviser via a government backed £30 million small business support scheme. This means that you can work directly with me for three months, including a series of 1-2-1 meetings to discuss your  leadership and management strategy, approach and processes. The […]

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Growth Vouchers

UK Government pays 50% of the cost of using a Consultant!

I’m pleased to confirm that I have been approved to provide support under the new government grant ‘Growth Vouchers’. This will pay up to £2000 towards business advice, which you have to match. You can only use this with approved advisers. This is available to any small business with less than 50 employees and who has not paid for business advice in the past 3 years.

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Networking for Managers

Effective networking can make a huge difference to your career prospects, both inside and outside your current role. Managers with good networking skills are seen as valuable to their organisations by bringing new knowledge and ideas. The ability to network well is an essential leadership skill – it adds value to you and your organisation. People who know how to network well have access to people, resources and information that will help them solve problems and create opportunities. This will enable you to enhance your value to your organisation and increase your access to potential opportunities outside your organisation.

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12 days of management christmas

On the twelth day of Christmas, my manager gave to me: twelve monthly one to ones Finally, even though you may see your team members every day and think you know what they are doing, almost all of them will appreciate a little ‘you’ time. It doesn’t have to be long – an hour is […]

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Malware extortion – don’t be a victim!

Before you think ‘this must be another hoax’ , unfortunately it isn’t. I’ve seen this nasty attack twice in the last week, and the effect is nothing short of a disaster. The first you will know about it having got onto your system will be:
• You open a file, and find it is gobbledegook
• You get a large red message telling you that your files are now all encrypted, and you must pay a $300 ‘ransom’ for the unencryption code within (usually) 72 hours.

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Management tips

As an experienced manager and management consultant, I’ve seen a whole range of management problems. Here are a few tips to help you with some of the more common questions. Please feel free to add to the list via comments. If you need help with a specific problem, please Email me. All email correspondence is treated as strictly confidential.

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Collaboration

iStock_000005993333XSmallI’m often asked, what is collaboration? According to the dictionary, collaboration is where two or more people or organizations work together to realise shared goals. Collaboration enables you to share skills, experience, tools, knowledge, ‘clout’, resources etc. Done well, it can save you time and money, and get you more business faster. There are lots of different ways to collaborate and over the next few weeks, I’ll be looking at the different ways you can collaborate and benefit your business.

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Better Team Performance

Better team performance is not about standing over your team with a big stick, but about clarity of purpose, encouragement and reward.

We live in hard times currently, with our teams of people struggling with no pay rises, limited bonuses (unless you’re a banker ) and longer hours – just to keep our businesses afloat. If you’re the manager of a team, you will know that a motivated team is a more productive team!

Here are some key ways you as a Manager can motivate YOUR team to better performance:

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7 worries managers have about remote working

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Where’s my team?

With all the technology we have available these days, you would be forgiven for thinking that managers would welcome a request from a team member to work from home in a more flexible way. But, as you have seen from recent news from Yahoo and others, even companies who spend a lot of money on making remote working possible, are now pulling people back into the office.

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Creating a Unicorn

Green UnicornCreating a Unicorn – those almost mythical hybrid managers who understand both the Tech and the Business.

Management is the art of getting the best from your team, without getting in the way of allowing them to use their skills to produce the best results. This is especially true if they are highly technical or senior professionals.

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Share your fridge with an Elephant or a Giraffe?

According to the dictionary, collaboration is where two or more people or organizations work together to realise shared goals. giraffe According to the dictionary, collaboration is where two or more people or organizations work together to realise shared goals. Collaboration enables you to share skills, experience, tools, knowledge, ‘clout’, resources etc. Done well, it can save you time and money, and get you more business faster.. Here are some key considerations to making collaboration work

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Are you an an effective salesperson?

by Jacqui Hogan There is lots of stuff written about the key success factors in selling, but they all boil down to these: Focus on the customer It’s very easy to get so enthusiastic about your products, services or even you ideas, that you forget about that very crucial person – the customer or buyer. […]

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Aim for success with great goals

by Jacqui Hogan   Why set goals? Goal setting is used by Olympic athletes, successful business managers and almost all high achievers to give them a clear long-term vision of what they want to achieve. Goals create motivation and help build your confidence. Goals should be clear As far as possible, define the goals in […]

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8 things Managers can learn from managing Olympic volunteers

London 2012 was considered to be huge success, both in terms of our athletics prowess and ability to recruit and manage a vast army of volunteers.Managing such a large army of volunteers is a huge challenge. Especially when most of the Managers were themselves volunteers. There is much talk of our legacy, but what can we learn as managers from how the volunteers were managed?

This is what I learned from being a volunteer Manager.

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Business Innovation or Conservation

Business Innovation, or Conservation ?

We all talk about the importance of Innovation; that you should focus on new ideas, new services, new markets etc. But, in our enthusiasm, often forget that the monetary benefits can take a long time to come to fruition. So should we, instead, focus all our efforts on conserving our existing business? In the current economic climate, it’s very easy to fall into the trap of focusing only on short term survival. Sure, for some of us, this IS the only option. But without investment in the future, in your next great product or service, there will come a moment when there is no more business, because the rest of the market has moved on.

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Mentoring for Dummies

What is Mentoring?

Mentoring is a powerful personal development and empowerment tool. It is:

  • An effective way of helping people to progress their business or careers
  • A partnership between two people (Mentor and Mentee) where the Mentor has relevant and useful experience to the Mentee
  • A helpful relationship based upon mutual trust and respect
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5 cheap ways to motivate your team

We live in hard times currently, with our teams of people struggling with no pay rises, limited bonuses (unless you’re a banker ) and longer hours – just to keep our businesses afloat. If you’re the manager of a team, you will know that a motivated team is a more productive team!

Continuing the theme of motivating people without having to spend too much money, here are 5 key ways you as a Manager can motivate YOUR team:

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Management Habit 5 – Listen!

A manager’s listening skills are key to team building, motivation, creating enthusiasm and mutual respect. It’s very easy for a manager to assume that they know everything, and that everyone understands what they mean. For more about this habit and to read my book about the 7 Things Remarkable Managers Do   .

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Be buyer aware

As some of you know, I belong to Toastmasters, and often do speeches there on a variety of topics. Last night, I did a speech about ‘the effective salesperson’, which seemed to hit the spot, so hopefully, you will find it useful too. There is lots of stuff written about the key success factors in […]

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Successful Innovators Collaborate (Secrets 4)

Most small businesses are very good at what they do, but often don’t have all the skills necessary to implement a great idea. Successful innovators don’t let this put them off, and are not afraid to collaborate with other companies that do have those skills. They also know that exchanging ideas with businesses in other […]

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Successful Innovators have a process (Secrets 3)

Now you may be thinking ‘hey, innovation is a creative process, surely it should be free and open?’ But ideas need managing, assessing and reducing to the best ideas. Some of them will appear, at first glance, to be completely inappropriate. But  without an objective process, you may miss the best . Successful Innovators know […]

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Effective Project Managers are Adaptable (Habit 5)

Many projects fail because the Project Manager cannot flex their plans to account for changing business priorities. Effective project managers listen to the business, ask questions to clarify whether the changes are business driven and then agree the impact accordingly. Effective Project Managers spend time walking in the businesses shoes. Some Project Managers believe that […]

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